Shipping policy

At STORELLO, we are committed to providing a simple, reliable, and convenient shopping experience for our customers across Pakistan. We offer free delivery nationwide on all orders.

1. Shipping Coverage

We currently deliver orders all across Pakistan, including major cities and most other serviceable areas.

If your location is not serviceable by our delivery partners, we will contact you using the information provided with your order.

2. Delivery Charges

Free Delivery Across Pakistan

There are no additional shipping charges for standard delivery. The price shown at checkout is the total amount payable, unless otherwise stated.

3. Delivery Time

Our standard delivery time is:

3–5 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Orders to remote or less-accessible areas may require additional delivery time.

4. Order Processing

Orders are generally processed and dispatched after they are successfully received and confirmed.

Once your order has been dispatched, it will be handed over to our delivery partner for transportation to your provided address.

5. Cash on Delivery

Where available, STORELLO may offer Cash on Delivery (COD) as a payment option. Customers are responsible for providing an accurate and complete delivery address and a reachable phone number.

6. Incorrect or Incomplete Address

Please make sure that your shipping information is correct before placing your order.

STORELLO is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information. If a parcel is returned because of an incorrect address or an unsuccessful delivery, additional arrangements may be required before it can be shipped again.

7. Delivery Delays

Although we aim to deliver all orders within 3–5 business days, delays can occasionally occur due to circumstances such as:

Severe weather
Public holidays
Courier delays
High order volumes
Incomplete or incorrect delivery information
Events or circumstances beyond our control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking its status.

8. Order Tracking

If tracking information is available for your order, we may provide it after your order has been dispatched. You can use the tracking information to follow the progress of your shipment through the relevant courier service.

9. Damaged or Missing Packages

If your package arrives damaged, please contact STORELLO as soon as possible after receiving your order and provide details of the issue. We may request photos or other information to help us investigate the matter.

If you believe your order has been lost or has not arrived within the expected delivery period, please contact us so we can assist you.